Incident Creation Process

• Login into https://support.certifyglobal.com/portal

• If User is New – Click on “Submit Ticket “to submit the incident

• Fill all mandatory fields with Product Name as “CERTIFY SNAPXT” and Click on Submit tab to submit the incident

Note : It will invite users automatically when they submit their first ticket

• You can verify the email box for Invitation to activate to become the member to Sign In in future

• If User is Existing – Click on “Sign In” with registered email id and password to submit the incident and checking for status