Edit Devices

Edit Devices

When the user clicks on ‘Edit Device’, a new popup window appears as shown in Figure-1

Device Name: Enter the new device name in the text box under this field.

Serial Number: Enter the serial number of the respective device in the text box under this field.

IMEI Number: Enter the IMEI number of the device in the text box under this field.

Settings Name: Select or modify the device configuration setting name from the drop-down under this field.

Facility Name: Change the facility name from the drop-down.

Location: Change the location from the drop-down menu.


Status: Select Active radio button to make the device active or Inactive radio button to make the device inactive.

Save: Click on ‘Save’ button, after modifying the details of the device to save the new details of the device.

Close: Click on close button to close the popup window.


Temperature Reading – Best Practices

Temperature Reading – Best Practices

The accuracy of the system depends on careful set-up and operation, as well as proper preparation of the person being evaluated.

Preparing the Area where You will Use a Thermal Imaging System

  • Room temperature should be 68-76 °F (20-24 °C) and relative humidity 10-50 percent.

  • Try to control other items that could impact the temperature measurement:

  • Avoid reflective backgrounds (for example, glass, mirrors, metallic surfaces) to minimize reflected infrared radiation.

  • Use in a room with no draft (movement of air), out of direct sunlight and away from radiant heat (for example, portable heaters, electrical sources).

  • Avoid strong lighting (for example, incandescent, halogen and quartz tungsten halogen light bulbs).

  • Mark area on a floor at 50 cm from the device, so the person where to stand for a temperature scan.

The system temperature threshold should be set at 99.5 °F

The device measures the skin surface temperature. And can be typically lower than body temperature by 1 degree.

The accuracy  of the device is ± 0.5 °F

As best practices to get right temperature:

  1. Please make sure the device is in a covered place. There shouldn’t be any direct sunlight , check installation environment.

  2. Make sure the user is reading the temperature when they are near the device at a distance of about 50 cm/ approx. 2ft . To enforce this, Enable “allow scan on close proximity” under Settings → Scanview settings.

  3. If there are extreme heat or cold conditions outside when the user walks in to the location, they need to adjust to the room temperature before they take a scan.

  4. Under certain circumstance environment where the device is placed can play a factor in temperature reading, it is recommended to use a FDA approved handheld thermal scanner and measure the temperature side by side with the snap device. if there is a difference, you can compensate by the +/- values in the Temperature Compensation to reflect the actual reading

Preparing the Person Being Evaluated

  • Does not have any face obstructions before measurement (such as a mask, glasses, hat, headband, or scarf), the person’s hair is pulled away from the face, and the person’s face is clean and dry.

  • Does not have a higher or lower face temperature from wearing excessive clothing or head covers (for example, headbands, bandanas) or from using facial cleansing products (for example, cosmetic wipes).

  • Has waited at least 15 minutes in the measurement room or 30 minutes after exercising, strenuous physical activity, bathing, or using hot or cold compresses on the face.

Limitations of Thermal Imaging Systems

  • These systems measure surface skin temperature, which is usually lower than a temperature measured orally. Thermal imaging systems must be adjusted properly to correct for this difference in measurements.

  • These systems work effectively only when all the following are true:

    • The systems are used in the right environment or location.

    • The systems are set up and operated correctly.

    • The person being assessed is prepared according to instructions.

Troubleshooting steps for getting the Snap XT device online

– Initial step is to enable the navigation bar in the device. There are 2 steps for this process:

OPTION 1: Through CERTIFY SNAP Application

  • Launch the CERTIFY Snap application and once it is displayed on the screen, tap and hold on the top-left corner..

  • Enter the password when directed to the login page. The password should be the last 6 digits of the device serial number.

  • Click on the Device Settings, there will be an option to enable the navigation bar. Device Settings → Show Navigation Bar.

  • After this, click on Save option and then close.

    OPTION 2: If you are on the CERTIFY home screen

  •  Pull the notification area from the top.

  • Click on the gear button on the top-right corner.

  • Scroll down to Display option and click on the “NavigationBar & SatusBar”

  • In this setting, check the “show the navigation bar” and after that the navigation bar should be enabled to operate.

  • The flow: Settings → Display → NavigationBar & SatusBar → show navigation bar

– Once the navigation bar is enabled, next step is to check if the Internet connection on the device. All device will default have the latest version and do not require any update.

  • To check Internet connection, click on the circle button in the bottom.

  • Swipe up on the screen and launch the Chrome Application.

  • Type the following URL as shown below:
    i. https://api.certify.me/
    ii. https://www.ezmdm.com/
    iii. If these webpages are loading and your able to see them, it is a confirmation that the Internet connection is working fine. You will have to unplug and plug back the device. After the reboot, the device should be back online. It may take around 10 mins to happen as the status is updated every 10 mins.

  • If you do not see these websites and see a message link “No internet” or “Some error occurred”, it indicates that something is wrong with the internet on the device. The common reason why this happens are:
    i. The device has no internet connection
    ii. The internet signal is fluctuation.
    iii. Wi-Fi signal strength is weak on the device
    iv. These websites are blocked by the network administrator.

  • Once the internet is fixed on the device, we just need to reboot once and the device is good to go.


Device Settings

Any update on the device setting locally would be overwritten with the setting from the CERTIFY.me portal. Please make changes on CERTIFY.me portal if would want the setting to default on all the devices.

When the Device tab is clicked, the following page will be visible where the Global settings of the device and the Device configurations can be changed.

Global Settings

Under this section the user can set a Global password to access the devices.

By default, the password is last 6 digit device serial number.

If the user wants to set global password, the password has to be entered under Device Access Password and click on ‘Save’ button. Post which, the device will be asked to enter the password to access the device globally.

Device Configurations

Under this section the user can set the device configurations.

For this, the user has to click on Add button at the corner end to configure the settings manually, also to see the ‘by default’ settings, clone icon has to be clicked under ‘Actions’.

After clicking either Add button or clone icon, the user can set the configurations under Home View, Scan View, Confirmation View and Guide Messages as shown in the below image.

For each new configuration, a unique ‘Settings Name’ has to be given.

Use the respective + symbol icon to make the changes in Home View, Scan View, Confirmation View, Guide Messages tabs

Home View:

Logo: The existed logo can be changed by selecting a new image which is matching the size and memory restrictions as shown above. Also the logo can be deleted by using close icon.

By default thermal check is enabled. It can be enabled or disabled by checking and unchecking the checkbox.

In the large text box “Thermal scan” is the default text and

In small text box “Welcome” is the default Text.

User can make changes in the above fields in the Home View section.

Scan View:

Display temperature:
To display temperature select ‘Yes’.
Select ‘No’ if not required.

Capture image of user:
To capture images select ‘Yes’.
Select ‘No’ if it is not required.

Capture image:
To capture only high temperatures select yes, otherwise select ‘No’.

Enable sound on high temperature: To hear sound when the temperature is above threshold select ‘Yes’. Select ‘No’ if the sound is not required.

By default,
the screen delay time is 3 seconds, high temperature threshold is 99.

Read and display temperature in: Temperature can be displayed either in Fahrenheit or Celsius by using it.

Allow low temperature scanning:
To scan the temperature less than the ‘low temperature threshold’ select ‘Yes’ or else select ‘No’.

By default, low temperature threshold is 93.2.

Confirmation View:

Enable Confirmation Screen: To enable confirmation screen, select ‘yes’. Select ‘No’ to disable the confirmation screen.

The main text and sub text will be ‘Thank you’ by default under confirmation text for temperature below and above threshold. User can change this field if needed.

Enable Confirmation Above Threshold: To enable confirmation screen for temperature above threshold, select ‘Yes’. Select ‘No’ to disable the confirmation screen.

Guide Messages:

Enable Guide Messages: To enable guide messages, select ‘yes’. Select ‘No’ to disable the guide messages.

Guide Message: There are three default guide messages as shown in the above image. The above fields can be changed by the user.

After making the required changes in Home View, Scan View, Conformation View and Guide Messages click on ‘Save’.  The new configuration setting will get added under the Device Configurations list.


When the Notifications tab is clicked, the following page will be visible where the temperature notification of a device can be enabled.

For this, the user has to click on Add button, then the following page will be visible.

Check the check box beside ‘Enable High Temperature Notification’.

Select the specific device name from the Device Name dropdown, to which temperature notification has to be enabled.

Enter the Mobile number under Mobile Text Box, to which the notification has to be sent.

Enter the Email address under Email Text Box, to which the notification has to be sent.

Click on ‘Save’ button.

‘Add’ button can be used each time when the user wants to add the new device under the enabling list.

‘Save’ has to be clicked each time after the user enables the high temperature notification, entered the respective mobile and email details for a particular device.


When the ‘Account’ tab is clicked, the following page appears where the account details are visible.

‘User’ and ‘Admin’ can see their individual account details in this page. To ‘Super Admin’, the recently added account details will be visible in this page.

The existing details of user account can be modified in this page by filling or modifying the mandatory fields as mentioned below.

Account Name: Enter or modify the company name in the text box under this field.

Address Lines: Enter or modify the address details of the company in the two text boxes under Address Line1 and Address Line 2.

City: Enter or modify the city name in the text box under this field.

Country: Select the country from the dropdown under this field as shown below.

State: Select the state from the dropdown under this field as shown below.

Zip Code: Enter or modify the zip code of the location in the text box under this field.

Phone: Enter or modify the phone number in the text box under this field.

Contact Name: Enter or modify the contact name in the text box under this field.

Contact Email: Enter or modify the contact email in the text box under this field.

Time Zone: Select the time zone based on location from the dropdown under this field as shown below

Click on ‘Save’ button at the bottom end after entering or modifying all the above details.



Browse the URL mentioned below to open the certify.me portal and click on sign in or directly access the certify.me portal login page by clicking on the following link https://portal.certify.me/login

New User

Click on Sign up Icon on the top right corner.

Fill all the mandatory fields.

Account Name: Enter the company name.
Contact Name: Enter the user first name and last name
Contact Email: Enter the user’s email address
Time Zone: Select the time zone from the dropdown based on user location.
Click on Captcha check box to confirm that the user is not a robot.
Click on ‘Save’.

Create a new password.

Refer to the password rules by hovering the cursor on the question mark icon

Enter the same password in the Confirm password textbox.

Click on Submit button.

Note: If the new password is not as per the requirement, or if it does not match with the confirm password, then the error message will be displayed as shown in the image.

Once user account gets created, user will see the confirmation page as shown in the image.

To login, Click on Click here to login

For further steps, please refer to section ‘Existing User’

Existing User

Enter the Email Address in the User Name field with which the account was created.

Enter the Password

Click on Sign In.

User logged in successfully.

Navigates to the home page of the portal.

Note: If the user name or password is invalid, the error message will be displayed as shown in the image.

Note: If the user enters wrong credentials for 5 times, the account gets locked.

In case the account gets locked, reach at https://support.certifyglobal.com/portal/home

Forgot Password

Incase the user wants to reset Password then click on ‘Forgot Password’.

Enter the email address and click on captcha to confirm that the user is not a robot

Click on ‘Reset Password’

Note: Refer to Reset Password Page for further steps